Returns
We value your custom and support and hope that you receive your purchase as fast as possible.
To arrange an exchange or refund, please email our HQ before returning your items. Please note returns/exchanges will only be accepted if received within 28 days from the date of delivery. Whilst we will always do our best to accommodate any changes to orders before they have shipped, we are unable to guarantee this.
Exchanges:
If you're looking to exchange the size of a garment, then simply post it back to us via the below address and include a note inside to let us know what new size you would like:
FAO: Phantasy (Exchanges)
19 Alston Drive,
Milton Keynes,
MK13 9HA,
United Kingdom
We do require you forward us the p&p to send your new order out, you can send this to us via Paypal to paypal@phantasysound.co.uk. If you are unsure how much this is, it'll be the amount shown on your order packing sheet, if you bought a tee and the first class postage to an address in the UK was £2.80 then send us £2.80 again, or if you'd like to change the postal service or it's for a singular item from a larger purchase, we can let you know what it is. Please note that we are not able to reimburse your return postage on exchange orders.
Exchanges:
If you're looking to exchange the size of a garment, then simply post it back to us via the below address and include a note inside to let us know what new size you would like:
FAO: Phantasy (Exchanges)
19 Alston Drive,
Milton Keynes,
MK13 9HA,
United Kingdom
We do require you forward us the p&p to send your new order out, you can send this to us via Paypal to paypal@phantasysound.co.uk. If you are unsure how much this is, it'll be the amount shown on your order packing sheet, if you bought a tee and the first class postage to an address in the UK was £2.80 then send us £2.80 again, or if you'd like to change the postal service or it's for a singular item from a larger purchase, we can let you know what it is. Please note that we are not able to reimburse your return postage on exchange orders.
Refunds:
If you'd like us to refund an item, simply send it back to the address below with a note telling us to do just that. It would also be great to know why you'd like a refund, just so we can improve our items or service to you in the future.
FAO: Phantasy (Returns)
19 Alston Drive,
Milton Keynes,
MK13 9HA,
United Kingdom
Lost Items:
Please note for both domestic and international orders that if tracked shipping is not purchased at checkout, we won’t be able to locate your parcel if it goes missing. We strongly recommend purchasing tracked shipping for international orders.
Damaged Items:
Unfortunately we will no longer be able to send replacements for records that have been damaged in transit. Our records are packed in sturdy mailers with stiffeners and should withstand it's journey to you, but we cannot take responsibility for any mail service which does not handle your order correctly.
Additionally, you can contact us by emailing our HQ here if you have any other queries. Feel free to reach out to us and we will do our best to help.
Customs & Duty Fees:
We're happy to announce that all EU customs and duty fees are now being included in all orders at checkout. This should prevent EU customers from having to pay extra charges upon arrival of your order, but please notify us of any issues.
Thank you for shopping with us and supporting our independent label.